If you build software with an agent inside it, whether a customer-facing product or an internal tool, the bar for what counts as usable just moved. For most of 2026 the working assumption was that AI agents were a business technology, useful for coding and back-office automation but ignored by ordinary consumers. That …

If your AI roadmap is a list of tasks to make cheaper, you're using half the tool. The more useful question for a leadership team right now is where AI lets you offer something you couldn't offer before, because that's where the durable advantage sits. Efficiency gains reset everyone's baseline and quickly become table …